Flood Damage Claims

Making a property damage claim

• For anything URGENT (where your property is uninhabitable or there is risk to safety) contact our claims team immediately to speak to one of our brokers

• For NON-URGENT claims, please complete a claim notification form (below) and one of our team will be in touch

• with you as soon as possible to support you through the claims process

• Click here to download our Claims Form

Flood damage? Follow these steps

• Do not do anything that puts your safety at risk or causes more damage to your property

• Take photos of damaged property to help speed up the assessments and claims process, and if safe, keep damaged items for assessment by your insurer

• Don’t enter flood water, and don’t operate cars or electrical appliances that may have been flooded

• Get essential services repaired and keep copies of invoices

• Make your home safe and clean but don’t do non-essential repairs

• Always wear protective gear, including gloves and masks, in case you’re exposed to hazardous material

Help us speed up your claim

Due to the high volume of claims, we recommend submitting a claim as soon as possible. A brief description of the damage, including photos of damaged or destroyed property is sufficient to get the process underway. If applicable, please include ‘flood damage/landslip’ in the subject line so your claim is prioritised.

If it is unsafe to stay in your home and it is insured with us, it is likely you will be entitled to a limited Alternative Accommodation benefit. Should you need to provide emergency accommodation for your pets or storage for your clothing and other contents, we consider these to be emergency costs under extraordinary circumstances. Please keep a record of all such costs, including receipts and invoices incurred to include in your final claim.

What to expect during the claim process

We may appoint a Loss Adjustor to assess your loss. The Loss Adjustor does not make the decision on whether a claim is payable under your policy. The Loss Adjustor will request information from you in relation to the loss. The more information you can provide, the quicker your claim can be processed. Once the Loss Adjustor has received all relevant information from you, they will provide us with a summary of your loss, which forms the basis of your claim settlement.

Where to go for more information:

• Civil Defence website

• Auckland District Council

• Business Govt website