Licensing Information

Apex General Limited (FSP33521, trading as Apex Insurance) is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.

Apex General Christchurch Limited (FSP649389), Apex Marine and General Limited (FSP731591) and Apex General Thames Limited (FSP1000377), all trading as Apex Insurance, Insurance Underwriters (NZ) Limited (FSP442446), and Prosper Insurance Limited (FSP728971), are authorised under our FAP licence to provide financial advice.

Nature and scope of the advice

Apex Insurance and our financial advisers provide financial advice on commercial and domestic insurance products.

Click here to see the list of insurers we use.

Fees or expenses

Apex Insurance may be paid:

• Fees only

• Commission only, or

• Both fees and commission

We will provide more specific details of the fee and commissions once we have talked to you and understand your needs.

If we charge a fee, the exact fees we will be agreed with you and confirmed at the time the invoice is provided.

Conflicts of interest and commissions

Apex Insurance may receive a commission from the insurers through which we place business. The commission is paid to us by the Insurer (product provider) based on each insurance policy that you purchase. The commission only applies to the company premium and natural disaster premium portion of the total premium and excludes any fire emergency levies, EQ levies or other government charges. We will provide more specific details of these commissions once we have talked to you and understand your needs.

To ensure that we and our advisers prioritise your interests above our own, we follow an advice process that ensures recommendations are made based on your individual requirements, goals, and circumstances. Our advisers complete annual and ongoing training about how to manage conflict of interests and a register of interests is maintained. We perform an annual review of our compliance programme.

Referral agreements

We have entered into a number of written referral agreements with referrer parties. If we receive a client referral from one of these parties, we will pay a fee to the referrer if the referred client obtains insurance through us. We do not receive any payment from the referral party and no conflicts of interest exist in relation to these referrals.

Complaints handling and dispute resolution

If you are not satisfied with our service or financial advice, please tell us as soon as possible.
Call: 09 968 2083
Email: jamesm@apexinsurance.co.nz
Write to: PO Box 74088, Greenlane, Auckland, 1546
When we receive a complaint:

• We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately

• If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint

• We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint

• We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction.

Contact FSCL

Website: fscl.org.nz
Call: 0800 347 257
Email: complaints@fscl.org.nz
Write to: PO Box 5967, Wellington, 6140

Duties

Apex Insurance and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests

• exercise care, diligence, and skill

• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services

• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services