Contact Us
Christmas Holiday Hours
The Apex office is closed from 3.30pm Friday 20 December 2024 - Monday 6 January 2025.
If you require urgent assistance please contact:
Our Personal Lines team on 09 557 0067 and personal-lines@apexinsurance.co.nz
Faraz Wahlang on faraz.wahlang@apexinsurance.co.nz
For claims-related matters, you can reach the team on 09 557 0068 or via email at claims@apexinsurance.co.nz
For all vehicle claims, call our Apex specialist 24/7 Accident Management Team on 0800 2CRASH or emailing crashteam@crashmanagement.co.nz during business hours
For 24/7 urgent non-vehicle claims outside of business hours, please contact Citywide who are the Apex-approved loss adjustor on 09 579 0301 or via email at claims@citywide.co.nz
Wishing you a merry and safe Christmas and best wishes for 2025.
General Enquiries
Freephone 0800 500 510
Email enquiries@apexinsurance.co.nz
Claims Team
Phone 09 557 0068
Personal Lines & Commercial Team
Phone 09 557 0067
Our Branches
Auckland
Level 17, Vero Centre
48 Shortland Street
Auckland 1010
PO Box 784
Shortland Street
Auckland 1140
Freephone 0800 500 510
General Enquiries 09 520 9441
Domestic Insurance 09 557 0067
Claims 09 557 0068
enquiries@apexinsurance.co.nz
Christchurch
Level 3, Grant Thornton House
134 Oxford Terrace
Christchurch 8011
PO Box 784
Shortland Street
Auckland 1140
Freephone 0800 273 903
General Enquiries 03 9666 558
christchurch@apexinsurance.co.nz
Thames
455 Pollen Street
Thames 3500
General Enquiries 07 868 7508
thames@apexinsurance.co.nz
Social Media
Follow us on Facebook @apexinsurancenz
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Any problems? Let us know so we can resolve them quickly. Most issues can be solved by telling your broker, but if that doesn’t work, you can take it to the top. Contact our Managing Director James McGhie on 09 968 2083 or at jamesm@apexinsurance.co.nz
View our Complaints procedure here
